TERMS AND CONDITIONS
1. Introduction
Welcome to Empire Athletica Pty Ltd T/A ClubShop.com.au (“we,” “our,” “us”). These Terms and Conditions govern all purchases made through our website. By placing an order, you agree to be bound by these terms.
2. Ordering Process
2.1 All orders must be placed through our website using the provided ordering system.
2.2 Custom design orders require customers to provide accurate artwork and specifications.
2.3 Orders are confirmed once payment has been received in full or as per the agreed deposit arrangement.
3. Pricing & Payment
3.1 All prices are in Australian Dollars (AUD) and inclusive of GST unless stated otherwise.
3.2 We accept major credit/debit cards, bank transfers, and other payment methods specified on our website.
3.3 Full payment or a deposit (as agreed) must be made before production commences.
3.4 Custom orders are non-refundable once production has started.
4. Production & Lead Times
4.1 Production lead times vary depending on order size and complexity. Estimated delivery timelines are provided at checkout but may be subject to change.
4.2 We are not liable for delays caused by third-party suppliers, shipping carriers, or force majeure events.
5. Shipping & Delivery
5.1 We ship Australia-wide and internationally, where applicable.
5.2 Shipping costs are calculated at checkout and vary based on location and order size.
5.3 We are not responsible for delays caused by shipping carriers but will assist in resolving any delivery issues.
6. Returns & Refunds
6.1 Due to the custom nature of our products, returns and refunds are only accepted for defective or incorrect items.
6.2 Customers must notify us within 7 days of receiving the order for any defects or discrepancies.
6.3 Approved returns will be either repaired, replaced, or refunded at our discretion.
6.4 We do not accept returns for errors resulting from customer-provided incorrect specifications.
7. Intellectual Property
7.1 All designs, logos, and artwork provided by the customer remain the customer's property.
7.2 We reserve the right to use images of completed orders for promotional purposes unless the customer explicitly requests otherwise.
7.3 Any design work created by us remains our intellectual property unless otherwise agreed in writing.
8. Limitation of Liability
8.1 We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
8.2 Our liability is limited to the value of the order placed by the customer.
9. Privacy & Data Protection
9.1 We collect and store customer information only for the purpose of order fulfillment and marketing (if consented).
9.2 We do not share customer data with third parties except for delivery and payment processing purposes.
9.3 Customers can request data removal or changes in accordance with Australian privacy laws.
10. Governing Law
10.1 These terms are governed by the laws of Australia.
10.2 Any disputes shall be resolved in the courts of the relevant jurisdiction.
11. Amendments & Updates
11.1 We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website.
For any queries, please contact our customer service team at [email protected] or via phone +612 8860 6445.